What is it exactly?

Better communication is the key for a successful business and it becomes even vital for the setups that have a lot of customers calling in every day. Businesses such as stock exchange brokers, customer care centers, and educational institutes are some of those sectors where the customers used to call a lot in order to get their problems solved or to make a deal. There was a time when the caller had to wait to talk to the concerned person just because the person had to come all the way from the department to the telephone. Another way to ease the customers was to get as many phone numbers as the departments of an organization. Thanks to the phone number extension format that neither the customers have to wait any longer nor the organizations have to spend a lot of money on getting several phone numbers.

Two types of this service

The advancement of technology has left positive impacts on every filed so is the case with communication services. The phone number extension format has completely changed the telephonic communication system and now it comes in two different ways. The format being used for domestic users is different than the one being used for commercial purposes. Domestic use means adding one, two or more phone console to the same line. It is more like an extended wired connection that the residents of a house can use from any room of the house. On the other hand, a commercial connection has a different meaning for this. It refers to an internal network of telephone exchange that allows the callers to get connected to any of the department of an organization.

What is new in it?

The voice over internet protocol services have changed the face of communication. It has also changed the way a traditional exchange was working. The internet-based VoIP service has made this facility more flexible than ever. Following are some of the exclusive features that the customers can enjoy while using the voice over internet protocol services.

Short or lengthy dialing codes: The voice over internet protocol service providers offers their clients to choose a short or lengthy dialing code for reaching the desired department or person. Generally, a four digits dialing code is offered to the users by default that they can allocate to the secondary users. The interesting factor about this service is that the users can change the code from four digits to three as well as five according to their choice. You can always change the length of the dialing code anytime.

Take it with you: Generally, it is not required for a business to take the incoming calls out of the office. But in certain cases, it is required as well. To cater to this need of business community, the VoIP service providers offer an exclusive feature that is cell phone extension number. You can enable the service on your mobile phone so that you never miss a caller no matter if you are on the desk or not. It also gives you the opportunity to keep your private number away from the business.

Location is not a problem anymore: It is not unlikely if an office runs 24/7 in this modern world. There are only a few offices that follow the 9 to 5 working hours. The rest provides non-stop services especially the customer care centers of the companies. You never know which dialing code the customers will punch from the phone extension list. This list is usually recorded to the IVR system and played when a customer dials the number of the company or its helpline.

An infinite number of lines: All the high-quality and advanced voice over internet protocol service providers offer an infinite number of extensions to their clients. They can add as many lines to a dedicated number as they want. It allows the users to connect multiple devices to a single line to make it more accessible, keep it functional, and available for the customers round the clock. All the lines of a certain number acts as a single line and the caller can dial the number without fearing of any extra charges.

Bottom line

The VoIP extension has introduced many beneficial modifications to the telephonic communication system. These modifications have changed the way of traditional telephony that has been under practice for decades. This revolutionary feature of the voice over internet protocol services will surely benefit your business and take it to the new heights.