How does it work?

The ring group theory works on the principle of distribution of the tasks that are to be done by a specific number of people. Businesses such as customer care centers and stock exchange brokers once had to face the issue of losing potential customers. Generally, this service is used by businesses to manage the flow of incoming calls in an efficient manner. This system allows the users of the voice over internet protocol services to distribute the incoming calls among the employees of the relevant department that the customers calling to an organization want to get connected with. It is likely that a number of customers would want to get connected to a certain department at a certain time. Usually, it happens during the peak hours of the business and for those who are dealing with customers that are not from a single locality as well.

How it benefits your business?

This exclusive feature of the vice over internet protocol helps the users not to lose a single client no matter how busy the lines are. If a call center agent is busy in serving another customer, the system transfers the call to the next available agent and in this way, the companies can entertain each one of their customers in a better and efficient way. If all the call center agents are busy in serving clients and there is no free line available, the system allows the users to transfer the call to the voice mailbox or auto-attendant. It enhances the overall performance of a department which eventually increases the productivity of the business as a whole. Call forwarding, call routing, and sending it to the voice mailbox are some of the features that make the difference between the ring group vs hunt group.

Advantages of this service

There is a common misconception that 8x8 call queue vs ring group is two different facilities. The fact is that they are just two names for the same service. There are several benefits that come with this service. These benefits include;

• Every group can be associated with any number of the organization. The users can allocate any number they want such as landline number, voice over internet protocol number, toll-free number or any other number that the company is using to get connected to its clients.
• It is not necessary for the distributary group to answer the calls by employees only. An auto-attendant or employee of another department can also answer the calls coming through this system.
• This feature helps the organizations to serve their customers with the best telephonic communication experience. It eventually helps them to take their business to a new height.
• The distribution of the incoming calls among the members of a group is completely customizable. You can change the pattern of distribution according to your choice whenever you want.
• The number of extensions that are allocated to a specific phone number can also be changed. You can choose the order in which the extensions are to be rung whenever a caller comes in. This customized distribution allows the closest employee to answer the calls.
• This feature reduces the waiting time that the callers have to go through when they call any company.
• The name, number, ringing sequence, and announcement for each group can be customized according to your choice.

Distribution sequences

There are three types of ringing sequence from which you can choose the one most suitable for your office set up.

These sequences include; cyclic pattern, repetitive cyclic pattern, and synchronized pattern. A short explanation about these sequences is given below so that you can understand it in a better way.

Cyclic distribution: This type of distribution is also known as the rollover distribution of incoming calls. This pattern ensures that all the incoming calls are distributed among the employees or attendants equally. The number of cycles that a call can take before landing on an extension can be set by the users.

Repetitive cyclic distribution: This sequence distributes the calls to the extensions in a group according to the sequence they were added to the group. The number of cycles that a call can take before landing on an extension can be set by the users in this sequence as well.

Synchronized distribution: This pattern rings all the extensions of a group and the person who picks the phone first, gets to answer the call.